Shipping policy
Last updated: July 6, 2026
This Shipping Policy explains how and when your Mendolari order is produced, shipped, and delivered. By placing an order you agree to the terms below. If you have any questions, contact us at mapsofspecialplaces@gmail.com.
Made-to-Order Production
Every Mendolari poster is personalised and printed to order specifically for you. This means there is a short production step before your order ships. Production typically takes [1–3] business days. During busy periods (for example, around holidays) production may take a little longer.
Because each item is custom-made for you, please double-check your design and details before completing your order.
Processing and Dispatch
Orders are processed on business days (Monday to Friday, excluding public holidays). You will receive a confirmation email when you place your order, and a further notification once your order has been produced and dispatched.
Order cut-off times, production, and delivery estimates are approximate and are not guaranteed. They may be affected by factors outside our control, such as carrier delays, weather, and customs processing.
Shipping Destinations
We ship to the United States and most international destinations. Your items are produced and shipped through our print and fulfilment partner, which may print your order at the production facility closest to your delivery address to reduce delivery times and shipping distance.
If we are unable to ship to your location, we will contact you and arrange a refund.
Estimated Delivery Times
Delivery times are in addition to the production time above and are estimates, not guarantees:
United Kingdom: approximately [2–5] business days after dispatch.
Europe: approximately [3–7] business days after dispatch.
United States and Canada: approximately [4–8] business days after dispatch.
Rest of world: approximately [5–14] business days after dispatch.
Total time to receive your order = production time + delivery time.
Shipping Rates
Shipping is calculated at checkout based on your delivery address and the item(s) in your order. Any applicable shipping cost will be shown before you complete your purchase.
Digital Downloads
Digital Download products are delivered electronically and are not physically shipped, so no shipping charges apply to them. After your purchase is complete, you will receive your file [by email / via a download link on the order confirmation page]. If you do not receive your digital file within [24 hours], please check your spam folder and then contact us at mapsofspecialplaces@gmail.com and we will resend it.
Order Tracking
Where tracking is available, we will send you a tracking number by email once your order has been dispatched. Please allow a short time after dispatch for tracking information to update.
Customs, Duties, and Import Taxes
For international orders, your order may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost at checkout. Customs policies vary by country; please check with your local customs office if you are unsure. Delays caused by customs are outside our control.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us because of an incorrect address or a failure to collect it, we may ask you to cover the cost of re-shipping.
Lost, Delayed, or Damaged Orders
We take care to package your poster so it arrives in great condition. If your order arrives damaged, or does not arrive within a reasonable time after the estimated delivery window, please contact us at mapsofspecialplaces@gmail.com within [14 days] of the expected delivery date, including your order number and (for damage) a photo of the item and packaging. We will work with you and our print partner to arrange a replacement or other resolution. This does not affect your statutory rights under applicable consumer law.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated policy on this page and revise the "Last updated" date above.
Contact
If you have any questions about your order or this Shipping Policy, please email us at mapsofspecialplaces@gmail.com or write to us at Mendolari, 128 City Rd, London EC1V 2NX, United Kingdom.
Company No. 17324676 · Registered in England & Wales